Privacy Policy

01 Information We Collect

We collect information you provide directly to us, information collected automatically when you use our services, and information from third-party partners where applicable.

Information You Provide

Information Collected Automatically

• IP address and approximate geographic location (country/city level)
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Referring URLs and search terms used to find our site
• Device identifiers and screen resolution
• Usage patterns within Scrivia AI (generation count, word count, content types)

02 How We Use Your Information

We use the information we collect solely for legitimate business purposes. We do not sell your personal data to third parties — ever.

• Providing Services: To operate Scrivia AI, process payments, manage your account, and deliver the services you’ve requested
• Communication: To respond to your enquiries, send service-related notifications, and provide customer support
• Improving Our Services: To analyse usage patterns, identify bugs, and improve the performance and features of our products
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and abuse of our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing (with consent): To send you updates about new features or offers — only if you have opted in, and always with an easy unsubscribe option

03 Cookies & Tracking Technologies

We use cookies and similar technologies to provide a better experience, remember your preferences, and understand how our services are used.

You can control cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use Scrivia AI. Most browsers also offer private/incognito modes that do not retain cookies after the session ends.

04 Third-Party Services

We use carefully selected third-party services to power our products. Each has its own privacy policy governing their data practices.

We encourage you to review the privacy policies of these third-party services for full details of their data practices.

05 Data Storage & Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it.

• Encryption: All data transmitted between your browser and our servers is encrypted using HTTPS/TLS
• Password Security: Passwords are never stored in plain text — they are hashed using industry-standard algorithms
• Access Controls: Access to personal data is restricted to authorised personnel who need it to perform their job functions
• Database Security: Our databases are protected with access restrictions, firewall rules, and regular security reviews
• Payment Security: We do not store credit card or payment card data — all payment processing is handled by Cashfree (PCI DSS compliant)

06 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained for the duration of your account plus 90 days after deletion, to allow for account recovery
• Generated Content: Content generation history is retained for up to 12 months, then automatically deleted
• Payment Records: Transaction records are retained for 7 years as required by financial regulations
• Communication Records: Enquiries and support communications are retained for 2 years
• Analytics Data: Anonymised analytics data may be retained indefinitely as it cannot identify individuals

07 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”), subject to legal obligations
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing activities where consent is the legal basis

To exercise any of these rights, please contact us at contact@arfasolutions.com. We will respond within 30 days of receiving your request.

08 Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

Users between 13 and 18 should use our services only with the consent and supervision of a parent or legal guardian.

09 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the “Last Updated” date at the top of this page
• Notify registered Scrivia AI users by email for material changes
• Post a notice on our website for significant changes

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don’t hesitate to reach out: